Key tips
You can find out about accessibility at stations on the National Rail information website
https://www.nationalrail.co.uk/stations_destinations/default.aspx
Just type the name of your station (or 3 letter code if you know it) and you can find out detailed information for that station under the various headings.
Operators
Transpennie Express
Buy Cheap Train Tickets | Book Train Tickets | TransPennine Express Trains (tpexpress.co.uk)
Regular, direct, and indirect services along the East coast.
Hull Trains
Hull Trains: Save 60% when booking in advance
Northern
Train Tickets | Buy Cheap Train Tickets Online | Northern (northernrailway.co.uk)
Planning a journey
My journey Hull can help you plan your journey and help with train times and operators
Train Journey Planner | UK Train Route Planner | Hull Trains
Help with costs
Senior Railcard
https://www.senior-railcard.co.uk/
A Senior Railcard is available to people over 60 and costs £30 for a year or £70 for three years. It gives a discount of 1/3 off rail journeys.
The Disabled Person’s Rail card
https://www.disabledpersons-railcard.co.uk/
The disabled person’s railcard costs £20 for a year and £54 for three years. It will entitle you to a saving of 1/3 off rail journeys.
You are eligible for the Disabled Persons Railcard if you:
- receive Personal Independence Payments (PIP)
- receive Disability Living Allowance (DLA) at either:
the higher or lower rate for the mobility component, or
the higher or middle rate for the care component
- have a visual impairment
- have a hearing impairment
- have epilepsy
- receive Attendance Allowance or Severe Disablement Allowance
- receive War Pensioner’s Mobility Supplement
- receive War or Service Disablement Pension for 80% or more disability
- buy or lease a vehicle through the Motability scheme
Travel assistance
if you are planning on travelling on national rail services, you can request an assistance booking in advance – now up to 2 hours before your journey is due to start, any time of the day.
Passenger Assist is a national system used by all train companies, which allows them to make the necessary arrangements for your journey.
How it works
If you have a disability, non-visible disability, or are elderly, you can pre-book journey assistance to make sure you get all the help you need for your journey, including changes, and connections that involve other train companies.
You can also “turn up and go” without booking assistance in advance. If you require assistance at short notice, make yourself known to a member of staff or use a Help Point when you arrive at the station.
You can request assistance either via the train company you are travelling with or nationally through Network Rail.
Requesting Passenger Assistance Network Rail
https://www.nationalrail.co.uk/stations_destinations/plan-assistance.aspx
Telephone: 0800 030 9224 (Freephone, including from mobiles)
Lines are open 24 hours a day (except Christmas Day and Boxing Day).
Book passenger assistance via individual train companies.
Hull Trains
Passenger Assist & Assisted Travel | Hull Trains
You can arrange Passenger Assistance for your entire journey, buy a ticket and reserve a seat by calling our friendly Passenger Assist team 24 hours a day, 7 days a week (except Christmas Day) on 0800 316 1323. Hearing impaired passengers may wish to use the Text Relay service by downloading the Relay UK app and using the number 18001 0800 316 1323 to contact our Passenger Assist team. Visit https://www.relayuk.bt.com/ for more information.
Northern Rail
Northern participate in a system called Passenger Assist which older and disabled customers can use to arrange assistance. This is an industry-wide system used to book assistance at stations for passengers during their journey.
Passenger Assist allows you to: request assistance getting on or off the train,
request assistance entering or leaving the station, request a portable ramp for getting on or off the train, book seat reservations, including the booking of dedicated wheelchair spaces.
Make onward travel reservations on services operated by other train companies where reservations are available, request assistance to and from connecting services.
To purchase tickets – Call 0800 1385560
Travelling with a Mobility aid
All train operators in Hull can carry manual or powered wheelchairs up to a maximum size of 700mm wide by 1200mm long and not exceeding a weight of 300kg including the passenger.
As there are a limited number of spaces available to wheelchair users on each train, it is important that you book your space in advance via your operator.
Powered scooters
IMPORTANT: Customers should be reminded to check the dimensions of their non-folding scooter and the TOC details below before travel, as policies may differ between operators. If unsure about travelling with a non-folding scooter, customers should be advised to contact the TOC(s) to confirm that all stations and trains they require are accessible.
Because scooters come in a wide variety of shapes and sizes, many have problems on trains, including tipping backwards on ramps; being heavier than the ramp’s safe working load; or being the wrong shape to manoeuvre safely inside a carriage.
These problems mean that some companies have trains that cannot carry scooters so if you are a scooter-user who wants to travel by rail, you should contact the Train Company to check they can safely accommodate a scooter.
Please remember to contact the Train Company to confirm that all the stations and trains required are accessible. If you require assistance, then you can request an assistance booking up to a minimum of two hours before your journey is due to start, at any time of the day and any day of the week.
National Rail Enquiries – Wheelchairs and Powered Scooters
However, the rules for scooters are different for each operator:
Transpennie Express:
We recognise that for many, a mobility scooter enables journeys which may otherwise not be possible, and we seek to carry them on our trains wherever it is safe to do so.
Northern Rail
Northern is committed to providing a rail network that is inclusive and as accessible as possible, giving everyone an equal opportunity to travel and enjoy all the north of England has to offer.
If you are making a connection to an onward service with another operator, remember to check if you will need a permit for the connecting train.
Their trains have spaces in carriages that are clearly marked on the outside of the train. Wheelchair spaces are available within standard class accommodation only.