Plane info Oxford
Nearest airports
Heathrow Airport is around 55 minutes from Oxford
Please inform your airline, tour operator or travel agent of your particular requirement at the time of booking, or at least 48 hours before your travel. Try to give as much notice as possible so we can make the arrangements. If you haven’t booked we will do our best to assist you, but will always give priority to passengers who have booked in advance.
Your assistance requirement will be passed to one of our service providers Wilson James.
You should also inform your airline, tour operator or travel agent if you intend to take your own mobility device (such as a wheelchair or scooter).
Assistance is available for all age groups, including young travellers.
Heathrow: Welcome to Heathrow Airport | Heathrow
Luton Airport is around 1 hour 15 minutes from Oxford
If you, or the person you’re with, needs help getting around the airport or on and off the plane, please remember to tell your airline when you book or at least 48 hours before the flight departure time. The airline will let us know, and our Special Assistance team will be waiting to help.
The Official Website for London Luton Airport (london-luton.co.uk)
If you have any queries about reduced mobility assistance at the Airport, contact your airline.
Birmingham Airport is around 1 hour 15 minutes from Oxford
Here for your journey – Birmingham Airport Website
You can find out about assisted travel at Birmingham Airport using the link below:
Assisted Travel – Birmingham Airport Website
Parking for blue badge holders
Luton
Each of our car parks have designated blue badge bays.
For those using our special assistance service we recommend using Terminal Car Park 1 or 2 for ease of access. For further info please contact our Car Park operator APCOA on +44 (0)7809 492373 or email luton.customerservices@APCOA.com.
Disabled Parking at London Luton Airport | Blue Badge Holders (london-luton.co.uk)
Birmingham
Blue Badge holders are entitled to up to 30 minutes free parking within the Premium Set Down car park and providing they show their Blue Badge and car parking ticket at the NCP Customer Service Desk in the Premium Set Down Car Park. Be careful not to exceed the 30 minutes as charges will still apply. You can also pick up disabled customers from this car park. Car Parks 1, 2, 3, 5, and the free drop offset down area also provide disabled parking. Normal charges apply.
For assistance with Car Parking bookings and on-site parking, please contact the call centre using this number: +44 (0) 345 0507080 and email address bookingenquiries@ncp.co.uk
Pre-book parking using the link below
Birmingham Airport Parking – Birmingham Airport Website
Each of our car parks have designated blue badge bays.
For those using our special assistance service we recommend using Terminal Car Park 1 or 2 for ease of access. For further info please contact our Car Park operator APCOA on +44 (0)7809 492373 or email luton.customerservices@APCOA.com.
Disabled Parking at London Luton Airport | Blue Badge Holders (london-luton.co.uk)
Heathrow
Car park prices are displayed at the car park entrance.
Clearly signed blue badge parking is available in all Short Stay car parks, close to terminal access routes.
Help points are located near these spaces which can be use to arrange assistance free of charge. You can also arrange assistance from your vehicle by calling +44 (0)20 8757 2700..
Please ask a the team should you need any mobility assistance or help with your luggage.
If you wish to park in blue badge space but take your badge abroad, you will need to show your badge to the car park operator. Please contact the car park operator via the help button on the car park entry machine or by using a help point telephone and asking that the operator be contacted.
You must pay for car park tickets at the customer service kiosks or automatic payment machines before returning to your car. If you cannot reach the ticket/payment slot, press the help button.You are also able to pay via card directly at the exit barriers.
Special Assistance
https://www.heathrow.com/at-the-airport/accessibility-and-mobility-help/parking-and-transport
If you require special assistance while at the airport you should inform your airline, tour operator or travel agent at least 48 hours before you fly. It is best to give as much notice as possible both for your outbound and return journeys so the necessary arrangements can be made to give you the assistance you require.
Your airline will pass on your special assistance booking prior to your arrival at the airport. If you arrive at the airport and haven’t booked in advance, all reasonable efforts will be made to assist you.
If you require assistance on arrival at the airport, you should locate the nearest call point to request assistance and you will be assisted to your chosen method of check-in.
Most of the airport is on one level. Within the departure lounge, there is a lift for passengers to gain access to the first floor. Accessible toilets are located on the main concourse and within the departure lounge.
Travelling with mobility equipment
For those passengers taking a mobility aid – such as a scooter or wheelchair – onto the aircraft, your airline must be advised in advance preferably at the time of booking.
All clients have the right to stay in their own wheelchair up to the door of the aircraft and should have it there at the door to the aircraft when exiting.
BHTA guide for flying. Provides information on wheelchair and scooter specifications.
https://www.bhta.com/air-transport-advice/
You should provide details to your airline, tour operator or travel agent which outline the dimension, weight, make and model of the mobility aid.
You will be able to travel with your mobility aid from arrival at the airport up until the point of boarding the aircraft.
The ground handling team will ensure your mobility aid is made safe for carriage on the plane and you or a person in your travelling party may be required to liaise with the team to ensure the mobility aid is immobilised.
You will be reunited with your mobility aid at the aircraft side after disembarking. In the unlikely event there is any damage to your mobility equipment, our Special Assistance team will make every effort to provide you with a temporary replacement.
Laws in other countries are not always the same so don’t assume when travelling that at the other end the support/assistance will be the same as that provided in the UK. You would always need to check and plan accordingly.
Transfer equipment
Hoists and additional seating support is generally available, but you would need to check with specific airlines. You can lease equipment for the flight as well but need to check with airline to make sure it can be used.
Batteries on aircrafts
The batteries that power wheelchairs and mobility aids are considered dangerous goods when carried by air. These and some other dangerous goods that are permitted for carriage by passengers can be transported safely by air provided certain safety requirements are met.
Passengers may only travel with a battery-powered
mobility aid with the airline’s approval. Proper prenotification by the user helps to ensure that:
▪ all in the transportation chain know what device(s) and battery type(s) they are transporting.
▪ how to properly load and handle them; and
▪ what to do if an incident or accident occurs either in-flight or on the ground.
Powered chairs must have the Airsafe Power Inhibitor for safety.
Medications
You are allowed to carry essential medications including medicinal liquids over 100ml in your hand luggage and any medical equipment if it is essential for your journey. You will need a letter from your doctor to travel with the medicine to prove this is prescribed.
For further information Hand luggage restrictions at UK airports: Medicines, medical equipment and dietary requirements – GOV.UK (www.gov.uk)
Assistance Dogs
You may take your Assistance dog into the terminal with you. It’s important to remember that guide dogs can only travel if they are registered with the Pet Travel Scheme and if allowed by your airline and holiday destination. For further information on travelling with an assistance dog, please visit the dedicated webpage on the Gov.uk website: